Delivering Knock Your Socks Off Service (Knock Your Socks Off Series), 5th Edition by Performance Research Associates
Requirements: .ePUB reader, 8 MB
Overview: Who would've thought that a practical, fun, easy-to-read customer service book would capture the hearts of hundreds of thousands of readers? Now, celebrating its 20th anniversary, Delivering Knock Your Socks Off Service has been completely revised and is better than ever! Still the go-to guide on providing the kind of outstanding service that keeps customers coming back, the fifth edition combines powerful tools and techniques with real-world examples and all-new chapters on using social media for communication and service recovery, owning service encounters, responding positively to negative feedback, and more.
Genre: Non-Fiction > General Business & Money
Download Instructions:
(Closed Filehost) http://uploadocean.com/gffciostlw10
(Closed Filehost) http://upload4earn.net/5mgqlpk3pekb
Requirements: .ePUB reader, 8 MB
Overview: Who would've thought that a practical, fun, easy-to-read customer service book would capture the hearts of hundreds of thousands of readers? Now, celebrating its 20th anniversary, Delivering Knock Your Socks Off Service has been completely revised and is better than ever! Still the go-to guide on providing the kind of outstanding service that keeps customers coming back, the fifth edition combines powerful tools and techniques with real-world examples and all-new chapters on using social media for communication and service recovery, owning service encounters, responding positively to negative feedback, and more.
Genre: Non-Fiction > General Business & Money
Download Instructions:
(Closed Filehost) http://uploadocean.com/gffciostlw10
(Closed Filehost) http://upload4earn.net/5mgqlpk3pekb